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We’re Here to Help

Find answers to commonly asked questions

Do I have to attend classes?

No, all of your coaching sessions can be done by phone, text, or chat. This means you don’t have to try to find time for classes or trips to someone’s office. And, you can talk to a coach any day of the week – even Saturday or Sunday.

Does the program help with all forms of tobacco use?

We help people successfully quit using all forms of tobacco, including vaping and smokeless products such as chewing tobacco. Your chances of quitting successfully are 8 times better with the program.

What are the hours for the Support Line?

Expert coaches and Registration Specialists are available 24 hours a day, 7 days a week (excluding Thanksgiving Day, Christmas Day, and Independence Day). You can call our toll-free support line anytime you need additional information or support.

What if I miss a phone call from my coach?

Please call our toll-free support line back at a convenient time for you. Studies have shown that the more calls you complete with a coach, the more success you will have in quitting tobacco.

What if I start using tobacco again?

For most people, quitting takes practice. We’re not here to judge you if you slip. Instead we’re here to help you learn from that experience and try again. Each time you try to quit, you’ll learn a little about what it takes. You’ll learn what works and what doesn’t, and you’ll use that knowledge in your next attempt. We’re here to help you every step of the away.

What is Text a Coach?

Your coaching call program includes Text A CoachSM, a series of one- and two-way text messages sent to your cell phone that share positive messages and tips to help you quit smoking. You will receive text messages at every step of the program – tips as you plan to quit, reminders on your quit date, and support after you’ve quit. You can send messages using your own words, connect with a live Coach using the key word COACH and get on demand support using key words like STRESS and BOOST. Number of messages varies by user participation. You will receive daily messages. Message and data rates may apply. Check with your cell phone company to learn about any extra charges you may see on your monthly bill. To learn more, see our Terms of Use.

Questions?

Contact us for support.