We’re Here to Help

Find answers to commonly asked questions

Do I have to attend classes?

No. all of your coaching session can be done by phone, text or chat. This means you don’t have to try to find time for classes or trips to someone’s office. And, you can talk to a coach any day of the week – even Saturday or Sunday.

Does the program help with all forms of tobacco use?

We help people successfully quit using all forms of tobacco, including vaping and smokeless products such as chewing tobacco. Your chances of quitting successfully are 8 times better with the program.

What are the hours for the Support Line?

Expert coaches and Registration Specialists are available 24 hours a day, 7 day a week (excluding Thanksgiving Day, Christmas Day, and Independence Day). You can call our toll-free support line anytime you need additional information or support.

What if I miss a phone call from my coach?

Please call our toll-free support line back at a convenient time for you. Studies have shown that the more calls you complete with a coach, the more success you will have in quitting tobacco.

What if I start using tobacco again?

For most people, quitting takes practice. We’re not here to judge you if you slip. Instead we’re here to help you learn from that experience and try again. Each time you try to quit, you’ll learn a little about what it takes. You’ll learn what works and what doesn’t, and you’ll use that knowledge in your next attempt. We’re here to help you every step of the away.

What is Text a Coach?

Your coaching call program includes Text A CoachSM, a series of one and two way text messages sent to your cell phone that share positive message and tips to help you quit smoking. You will receive text messages at every step of the program – tips as you plan to quit, reminders on your quit date, and support after you’ve quit. You can send messages using your own words, connect with a live Coach using the key word COACH and get on demand support using key words like STRESS and BOOST. Number of messages varies by user participation. You will receive daily messages. Message and data rates may apply. Check with your cell phone company to learn about any extra charges you may see on your monthly bill. To learn more, see our Terms of Use.

What is my Login ID?

Your Login ID is the email address you provided when you signed up with this website. It is the email address you will use to log into this website.

If I change my Login ID, will this also change my email address for email communications?

No. Your Login ID and email address we use to contact you can be different.

  • If you have forgotten or want to change your Login ID, you have two option. Click the ‘Log In’ button and use the Login ID “?” feature to sign up again. Or, once you’re logged into the website, you can go to the ID & Password page within the Settings section to make changes.
  • If you’d like to change the email address we’ll use to contact you, go the Contact Info page within the Settings section once logged into the website.

How do I reset my password?

Click the ‘Log In’ button and use the password “?” link to change your password

How do I change my other personal information (mailing address, email address, phone number, etc.)?

To change your personal information, go to the Contact Info page in the Settings section. The link to the Settings is at the top of every page of the site can be found by hovering on your avatar image.

Will my web browser work with your website

The web browsers we currently support are:

  • Chrome (Version 33 and newer)
  • Firefox (Version 28 and newer)
  • Internet Explorer (Version 11 and newer)
  • Safari (Version 5 and newer)

Note: Keep checking back with this list. We try to keep up with browser updates.

What does it mean when a browser is supported?

It just means we test to make sure all new parts of the site work in that browser. Also, when we fix problems on the site, we test that the fix works on all supported browsers.

Can I use a browser on this site that isn’t listed here?

Yes you can. But you may not be able to access all areas of the site and it might not look as it was designed.

How often do you update the supported browsers?

We review the browsers being used to access this site. We then update our supported browsers based on how often they are being used.

What about software downloads I may need?

If your device does not already have these applications installed, please follow the links below to install each.

Can I view this site on mobile devices?

Yes! This site is built to work mobile devices. This means our pages will adjust to fit your device’s screen. If you have problems accessing page on our site contact support.


Contact us for support.